Frankie Bunk Beds
Shipping information
Where does Family Furniture deliver?
We offer furniture delivery within a 200-mile radius of Houston, Texas. Delivery eligibility is based on your delivery address. If you’re unsure whether your location is within our service area, please contact us before placing your order.
Do you deliver outside the 200-mile service area?
Our standard delivery service covers addresses within a 200-mile radius of Houston. If you live outside this area, please contact us before ordering to ask whether delivery can be arranged.
How much does delivery cost?
Delivery charges, if applicable, depend on your location and the delivery requirements of your order. Please review the delivery charges at checkout or contact us for a quote before purchasing.
How long will it take to receive my order?
Delivery timing depends on product availability, your location, and scheduling. Please contact us for the current estimated delivery timeframe for the items you’re interested in.
Any delivery timeframe provided is an estimate. Inventory changes, weather, traffic, and other circumstances may affect your delivery date.
How will my delivery be scheduled?
Delivery arrangements will be confirmed using the contact information provided with your order. Please provide an accurate phone number, email address, and complete delivery address so we can coordinate your delivery.
Can I request a specific delivery date or time?
Please let us know if you have a preferred delivery date or any scheduling restrictions. Requests are subject to availability, and a requested date or time is not guaranteed until confirmed.
Do I need to be home for delivery?
Please arrange for an adult to be present to receive the order unless a different arrangement has been confirmed with us in advance. The person receiving the furniture should be able to provide access and inspect the items upon arrival.
Does delivery include indoor placement or assembly?
Please confirm the service included with your order before purchasing. Indoor placement, stair carry, assembly, packaging removal, and removal of existing furniture should not be assumed to be included unless specifically confirmed.
How should I prepare for my delivery?
Before delivery, please:
- Verify that your furniture will fit through doorways, hallways, stairways, elevators, and other access points.
- Clear a safe path to the delivery location.
- Secure pets and keep children away from the delivery path.
- Arrange any required building access, elevator reservations, or loading-area permissions.
- Let us know about stairs, narrow entrances, gated access, or other restrictions in advance.
Measuring both your room and the access route before ordering can help prevent delivery problems.
Can you deliver to apartments, condos, or gated communities?
Addresses within our service area may be eligible for delivery, subject to access requirements. Please provide your unit number, gate instructions, building rules, and any elevator or delivery restrictions when arranging your order.
Any special handling needs or additional charges should be confirmed before delivery.
What if my furniture does not fit through the entrance?
Please check product dimensions and measure your access route before purchasing. If an item cannot safely fit through the available access points, delivery may not be completed.
Contact us before ordering if you have concerns about fit. Any return, redelivery, or other arrangements will be handled according to the applicable order terms and our Return & Refund Policy.
Can I change my delivery address after placing an order?
Please contact us as soon as possible to request an address change. Changes are subject to the status of your order, delivery availability, and eligibility within our service area.
An address change may affect the delivery charge or scheduled delivery date.
What if I need to reschedule my delivery?
Contact us as soon as you know you need a different delivery date. Rescheduling is subject to availability and may delay your order.
If any rescheduling or redelivery fee applies, we will explain it before confirming the new arrangements.
What happens if I miss my delivery?
If no one is available to receive the order or the delivery team cannot access the property, delivery may need to be rescheduled. Please contact us to arrange the next available delivery.
Any applicable redelivery charge will be communicated before rescheduling.
What should I do if my furniture arrives damaged or an item is incorrect?
Inspect your furniture when it arrives. If you notice visible damage or receive an incorrect item, notify the delivery team and contact Family Furniture promptly.
Please include your order number, a description of the issue, and clear photos of the item, packaging, and any damage. Keep the packaging until we provide further instructions.
What if my order is delayed?
If your expected delivery timeframe changes, please contact us for an update. We will help confirm the status of your order and coordinate the next steps.
Please wait until your delivery is confirmed before making arrangements that depend on its arrival.
Who can I contact with delivery questions?
Contact Family Furniture through the Contact Us page on our website for questions about service-area eligibility, delivery charges, scheduling, or an existing order.
For faster assistance, include your order number, if available, and your delivery ZIP code.
Returns & warranty
What is your return and refund policy?
Family Furniture offers a 30-day return or refund window for items with a manufacturing defect. To qualify, the item must be in its original condition, aside from the manufacturing defect being reported.
When does the 30-day period begin?
The 30-day period begins on the date you receive your item. Please contact us within this period to report a manufacturing defect and request a return or refund.
What qualifies as a manufacturing defect?
A manufacturing defect is an issue caused during production, such as faulty workmanship, defective materials, or an incorrectly manufactured component.
Issues caused by normal wear and tear, misuse, accidental damage, improper assembly, or modifications do not qualify as manufacturing defects.
What does “original condition” mean?
The item must remain in the condition in which you received it, except for the reported manufacturing defect. It must not have additional damage, stains, alterations, or missing parts.
Please keep any original packaging, hardware, and accessories while your request is being reviewed.
Can I return an item because I changed my mind?
Our return and refund policy applies to manufacturing defects only. Returns for a change of mind, style preferences, or choosing the wrong size are not covered.
Please review product details and measure your space and access points before placing an order.
How do I request a return or refund?
Contact us through our website’s Contact Us page or call (346) 533-0280 within 30 days of receiving your item.
Please provide:
- Your order number or proof of purchase.
- The name of the affected item.
- A description of the manufacturing defect.
- Clear photos showing the defect and the overall condition of the item.
We will review your request and provide instructions for the next steps.
Do I need approval before returning an item?
Yes. All returns must be approved by Family Furniture before the item is sent back or arrangements are made for its collection.
Please do not ship or bring an item back without receiving return instructions from us.
What should I do if I notice a defect when my furniture arrives?
Inspect your furniture upon arrival and report any concerns promptly. If you notice a possible manufacturing defect, take clear photos and contact us.
If the delivery team is still present, let them know about the issue so it can be documented.
Who arranges the return, and are there any return charges?
For an approved return, we will explain the pickup or shipping arrangements and confirm any applicable charges before you proceed. Please contact us before arranging transportation yourself.
How will I know whether my refund is approved?
We will notify you after reviewing your request and, when necessary, inspecting the item. A return or refund must meet the manufacturing-defect and original-condition requirements described in this policy.
How will my refund be issued?
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it has been processed.
Can I request a return or refund after 30 days?
Requests submitted after the 30-day window are outside this return and refund policy. If a separate manufacturer’s warranty applies to your item, please contact us for guidance on the applicable warranty process.
Who can I contact for help?
For return or refund questions, contact Family Furniture through our Contact Us page or call (346) 533-0280. Have your order number available so we can assist you more quickly.
Store / Contact
Family Furniture
Our Address
7501 Harwin Dr. Unit 104C Houston, TX 77036
Call Us
(346) 533-0280
Hours:
Monday: 9 AM–7 PM
Tuesday: 9 AM–7 PM
Wednesday: 9 AM–7 PM
Thursday: 9 AM–7 PM
Friday: 9 AM–7 PM
Saturday: 9 AM–7 PM
Sunday: 11 AM–5 PM