Where does Family Furniture deliver?
We offer furniture delivery within a 200-mile radius of Houston, Texas. Delivery eligibility is based on your delivery address. If you’re unsure whether your location is within our service area, please contact us before placing your order.
Do you deliver outside the 200-mile service area?
Our standard delivery service covers addresses within a 200-mile radius of Houston. If you live outside this area, please contact us before ordering to ask whether delivery can be arranged.
How much does delivery cost?
Delivery charges, if applicable, depend on your location and the delivery requirements of your order. Please review the delivery charges at checkout or contact us for a quote before purchasing.
How long will it take to receive my order?
Delivery timing depends on product availability, your location, and scheduling. Please contact us for the current estimated delivery timeframe for the items you’re interested in.
Any delivery timeframe provided is an estimate. Inventory changes, weather, traffic, and other circumstances may affect your delivery date.
How will my delivery be scheduled?
Delivery arrangements will be confirmed using the contact information provided with your order. Please provide an accurate phone number, email address, and complete delivery address so we can coordinate your delivery.
Can I request a specific delivery date or time?
Please let us know if you have a preferred delivery date or any scheduling restrictions. Requests are subject to availability, and a requested date or time is not guaranteed until confirmed.
Do I need to be home for delivery?
Please arrange for an adult to be present to receive the order unless a different arrangement has been confirmed with us in advance. The person receiving the furniture should be able to provide access and inspect the items upon arrival.
Does delivery include indoor placement or assembly?
Please confirm the service included with your order before purchasing. Indoor placement, stair carry, assembly, packaging removal, and removal of existing furniture should not be assumed to be included unless specifically confirmed.
How should I prepare for my delivery?
Before delivery, please:
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Verify that your furniture will fit through doorways, hallways, stairways, elevators, and other access points.
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Clear a safe path to the delivery location.
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Secure pets and keep children away from the delivery path.
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Arrange any required building access, elevator reservations, or loading-area permissions.
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Let us know about stairs, narrow entrances, gated access, or other restrictions in advance.
Measuring both your room and the access route before ordering can help prevent delivery problems.
Can you deliver to apartments, condos, or gated communities?
Addresses within our service area may be eligible for delivery, subject to access requirements. Please provide your unit number, gate instructions, building rules, and any elevator or delivery restrictions when arranging your order.
Any special handling needs or additional charges should be confirmed before delivery.
What if my furniture does not fit through the entrance?
Please check product dimensions and measure your access route before purchasing. If an item cannot safely fit through the available access points, delivery may not be completed.
Contact us before ordering if you have concerns about fit. Any return, redelivery, or other arrangements will be handled according to the applicable order terms and our Return & Refund Policy.
Can I change my delivery address after placing an order?
Please contact us as soon as possible to request an address change. Changes are subject to the status of your order, delivery availability, and eligibility within our service area.
An address change may affect the delivery charge or scheduled delivery date.
What if I need to reschedule my delivery?
Contact us as soon as you know you need a different delivery date. Rescheduling is subject to availability and may delay your order.
If any rescheduling or redelivery fee applies, we will explain it before confirming the new arrangements.
What happens if I miss my delivery?
If no one is available to receive the order or the delivery team cannot access the property, delivery may need to be rescheduled. Please contact us to arrange the next available delivery.
Any applicable redelivery charge will be communicated before rescheduling.
What should I do if my furniture arrives damaged or an item is incorrect?
Inspect your furniture when it arrives. If you notice visible damage or receive an incorrect item, notify the delivery team and contact Family Furniture promptly.
Please include your order number, a description of the issue, and clear photos of the item, packaging, and any damage. Keep the packaging until we provide further instructions.
What if my order is delayed?
If your expected delivery timeframe changes, please contact us for an update. We will help confirm the status of your order and coordinate the next steps.
Please wait until your delivery is confirmed before making arrangements that depend on its arrival.
Who can I contact with delivery questions?
Contact Family Furniture through the Contact Us page on our website for questions about service-area eligibility, delivery charges, scheduling, or an existing order.
For faster assistance, include your order number, if available, and your delivery ZIP code.