Return & Refund Policy

What is your return and refund policy?

Family Furniture offers a 30-day return or refund window for items with a manufacturing defect. To qualify, the item must be in its original condition, aside from the manufacturing defect being reported.

When does the 30-day period begin?

The 30-day period begins on the date you receive your item. Please contact us within this period to report a manufacturing defect and request a return or refund.

What qualifies as a manufacturing defect?

A manufacturing defect is an issue caused during production, such as faulty workmanship, defective materials, or an incorrectly manufactured component.

Issues caused by normal wear and tear, misuse, accidental damage, improper assembly, or modifications do not qualify as manufacturing defects.

What does “original condition” mean?

The item must remain in the condition in which you received it, except for the reported manufacturing defect. It must not have additional damage, stains, alterations, or missing parts.

Please keep any original packaging, hardware, and accessories while your request is being reviewed.

Can I return an item because I changed my mind?

Our return and refund policy applies to manufacturing defects only. Returns for a change of mind, style preferences, or choosing the wrong size are not covered.

Please review product details and measure your space and access points before placing an order.

How do I request a return or refund?

Please provide:

Your order number or proof of purchase.
The name of the affected item.
A description of the manufacturing defect.
Clear photos showing the defect and the overall condition of the item.

We will review your request and provide instructions for the next steps.

Do I need approval before returning an item?

Yes. All returns must be approved by Family Furniture before the item is sent back or arrangements are made for its collection.

Please do not ship or bring an item back without receiving return instructions from us.

What should I do if I notice a defect when my furniture arrives?

Inspect your furniture upon arrival and report any concerns promptly. If you notice a possible manufacturing defect, take clear photos and contact us.

If the delivery team is still present, let them know about the issue so it can be documented.

Who arranges the return, and are there any return charges?

For an approved return, we will explain the pickup or shipping arrangements and confirm any applicable charges before you proceed. Please contact us before arranging transportation yourself.

How will I know whether my refund is approved?

We will notify you after reviewing your request and, when necessary, inspecting the item. A return or refund must meet the manufacturing-defect and original-condition requirements described in this policy.

How will my refund be issued?

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it has been processed.

Can I request a return or refund after 30 days?

Requests submitted after the 30-day window are outside this return and refund policy. If a separate manufacturer’s warranty applies to your item, please contact us for guidance on the applicable warranty process.

Who can I contact for help?

For return or refund questions, contact Family Furniture through our Contact Us page or call (346) 533-0280. Have your order number available so we can assist you more quickly.